There are a few points that need to be made clear before we start.
About Domain Name Registration:
ICANN (Internet Corporation for Assigned Names and Numbers) requires that I make available the official stand on what you as domain owner need to know and what your rights are. The information is available here:
- About Registrant Education
- Domain Name Registrant Rights
Even though it is only space rented on a computer somewhere, there are a few important points to take note of.
You are free to use your website for any purpose. However, the following is not permitted:
- any material of pornographic nature
- any material that I decide, in my sole discretion, as being improper, Racist, intolerant, "hate", defamatory or threatening
- storing or posting of content or links to content that infringe, or otherwise violate, the intellectual property rights of third parties (e.g. trademark, patent or copyright infringements)
Website Uptime and/or Downtime:
A server is just another computer, and computers, as we know, do sometimes fail to perform. Hosting service providers run various duplicate systems and should one system fail there will normally be another to continue keeping your website alive. All the hosting services that I contract have "99% uptime guarantees". Hosting providers however do not guarantee downtime as a result of situations that they cannot control such as
- natural disasters
- fibre-optic main line cuts
- Registrar issues with your domain name
You are ultimately responsible for the files of your website. The hosting service providers do make backups, but there are no guarantees that the backup they have is the latest version of your website. When I develop your website, I do keep a backup away from the server. Should you want to keep an additional backup, please ask.
SPAM and Unsolicited Commercial Email:
None of us like SPAM or Unsolicited Commercial Email(UCE). Niether does the Hosting service providers. Most of the hosting service providers take a zero tolerance approach to the sending of UCE or SPAM through their networks and services. In fact, if these activities originate from your website, and investigations show that to be the case, the Hosting companies are likely to terminate your service.
You may cancel the hosting account at any time by giving 30 days notice in writing and I will refund a pro-rata hosting fee, subject to a maximum of 50% of the original fee charged.
In the unlikely event that
- the account is abused in any way
- inappropriate content is placed on the website
- the mail server is used to generate SPAM
I reserve the right to cancel the hosting immediately with no refund in fees.
Domain Registration and Hosting are services that I source from outside contractors. Payment to them is made annually in advance and for no other reason, I charge you in advance. If payment is not received by me in time, or if no specific arrangements have been made, the service may be suspended or even cancelled.
If you are aware of any abuse of your website, you are welcome to report it, with full details, to:
abuse @ thewebman.co.za where appropriate action will be taken and you will be informed of the outcome.